Friday, August 04, 2006

Corporate Hell

Suddenly, the perfect storm has converged. I have become wedged between three giant corporations, and the corporate bureaucracy that makes peaceful life impossible.

Corporation 1: CitiApartments, Skyline Realty (and numerous other shell names of the same obnoxious entity) who make money buying rent-controlled apartments and driving out the tenants. Well, they've just began construction / renovation of two apartments adjacent to mine and the one above. Crushing toilets with sledgehammers, tearing out walls, oh, and they posted a "WARNING: LEAD WORK" on everyone's door but mine.

Corporation 2: Earthlink. Sorry, they're not big enough to take on the giant telecoms. My Earthlink "trueVoice" service has been out since July 12, and I believe I've spoken with people on 3 different continents. They sent a guy out who wanted to drill holes in my outside wall and install a new line. Very poor trouble-shooting skills, but what can you expect, when you're trying to coordinate people on three continents ? Bottom line, it's probably the line they're leasing from SBC, now AT&T or whatever the monolith wants to call itself at the moment.

Corporation 3: Does AT&T have any incentive to fix that line ? Earthlink's lawyers may bankrupt the company litigating that one, or... maybe it's just the bastards tearing apart my building. The line was screwed up before the hammering began. Does CitiApartments have any incentive to cooperate with Earthlink or AT&T ? No. They're trying to get rid of us tenants. Welcome to the world of paying for services you can't get. Where civilization is deconstructed by workers paid for by the people whose services are getting obliterated.

2 Comments:

At 12:56 AM, Blogger James Lamb said...

Well, well... my Earthlink VOIP has been miraculously restored.

Still, I had to call 3 different numbers on two days to finally reach a human and let them know not to send out a technician. And the customer service rep PUT ME ON HOLD while she confirmed the technician cancellation. Hello ? I'm doing you a favor -- why do you have to put me on hold ?!! Maybe I shoulda just not answered the door when they came.

 
At 10:42 PM, Blogger James Lamb said...

Yaaa !!! The City Attorney of San Francisco has filed charges against CitiApartments / Skyline Realty.

 

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