Phone companies suck

Let's face it, their business model does not include customer service beyond hooking you up to the system (and you'll wait for that, thank you).

I found this item buried in the web site. When I waited for customer service for 15 minutes, the guy in god-knows-what-country had no idea this is why I wasn't able to access my account online. Wouldn't it be nice if they told you ahead of time? Oh, they're not really a communications company.
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Please note: From August 13-19 some accounts are being migrated to our new billing system.

If you are impacted during this time, you will not be able to complete a transaction through sprint.com, our automated voice response system, or Sprint Customer Care. If you send an account related email inquiry or a request for changes to your Sprint account, we will respond after the account migration is completed on August 19.